Professional Doctorate · 30+ Years Global FS
Dr. Uma
Jagadeesan.
Banking & Regulatory Transformation Leader | ex MD & Global Head– Standard Chartered Bank. Driving SupTech strategy & client lifecycle excellence across global markets.
Expertise & Skillset
Core Competencies
Regulatory Compliance & SupTech
FATCA, CRS, Dodd-Frank, EMIR, MiFID integration; supervisory design & workflow architecture
Client Lifecycle Management
End-to-end CLM strategy, due diligence, KYC/CDD, Fenergo & PEGA platform leadership
Business Transformation
Target Operating Model design, BPR, digital & AI roadmap across multi-jurisdictional environments
Operational Risk & Governance
Risk frameworks, data quality management, audit leadership, information governance committees
New Entity & Market Set-ups
Regulated entity establishment across Mauritius, UK, Singapore, India, India Gift City
Shared Services & GCC Design
Migration of 30+ processes from 40+ markets; one of SCB's largest Global Business Services centres
Digital Transformation & AI/ML
AI/ML marketplace platforms, NLP capability, technology expansion across BFSI & FinTech domains
Stakeholder & C-Suite Engagement
Board-level communication, cross-functional leadership, Legal, Compliance, Credit & Finance alignment
Program & Change Management
End-to-end programme ownership, Six Sigma Green Belt, milestone governance & quality delivery
Executive Milestones
Strategic Achievements
Led regulatory transformation (FATCA, CRS, Dodd-Frank, EMIR, MiFID) at SCB — integrating requirements into system configurations, business processes and global governance frameworks
Managed CLM strategic agenda with USD 50M+ investment budget; led phased implementation of CLM platforms across 4 global shared service centres with 100+ direct reports
Established Private Bank operations across 7 booking centres in MENA — first region in SCB to achieve a satisfactory internal audit with a complex cross-border booking model
Designed Data Privacy & Protection Framework aligned to Jamaica's Data Protection Act (DPA) 2020 — mapping supervisory workflows, dashboards and reporting logic for SupTech programme
Established regulated entities with full licensing across Mauritius, UK, Singapore, India, and India Gift City — covering Banking, Ancillary Services, Legal Services, and Investment Advisory
Spearheaded migration of 30+ processes from 40+ markets to 3 global hubs — awarded Best Transition Manager for on-time, quality delivery at SCB's largest Global Business Services centre
Standard Chartered Bank
~20 Years of Global Leadership & Banking Transformation
Managing Director & Global Head – CLM (CIB & CB) | Singapore
- •Global Process Owner for end-to-end CLM: Onboarding, Due Diligence, Regulatory Onboarding, Static Data, Periodic Reviews & Offboarding
- •Led FATCA, CRS, Dodd-Frank, EMIR, CAD, MiFID implementation; directed Fenergo and PEGA CLM platform selection with USD 50M+ investment budget
- •Managed 100+ direct reports across 4 global shared service centres
Global Head – WB Client Onboarding & CSDU | Singapore
- •Set up global Client Static Data function for SCB; designed end-to-end governance, escalation and accountability framework
- •Established SCI (Single Customer Identifier) and single-source-of-truth data standards across all bank segments and products
COO – MENA Private Bank | Dubai, UAE
- •Established Private Bank business across 7 booking centres in MENA; achieved first satisfactory internal audit in complex cross-border booking model
- •Integrated American Express with SCB Private Bank across business model, service model and client management
VP Projects / Transition Lead – GBS India | Chennai, India
- •Completed 30 process migrations from 40+ markets in 30 months — all on time and to quality standards
- •Awarded Best Transition Manager; certified Six Sigma Green Belt; led HR delivery across 56 countries
Consulting Career
~8 Years of Global Advisory Excellence
Infinitas Advisory FZ-LLC — UAE / Global
- →Leading advisory practice in regulatory compliance, business transformation and operational excellence for Financial Services clients across Asia, Middle East and Africa
- →Programme Business Advisory for a large Central Bank SupTech Implementation in the Caribbean Region
SolveCube Pte. Ltd. — Singapore / India / Mauritius
- →Lead all Client centric Consultech projects
- →Programme & Process Lead for a State Bank of Mauritius in Mauritius — Target Operating Model for Digital, Data and Technology
- →Launched AI/ML-based intelligent marketplace platform with NLP capability; led technology expansion across BFSI, Finance, Risk, Compliance and Digital Transformation
IQ-EQ — Mauritius / Singapore / Asia
- →Set up and programme-managed the Business Transformation Programme driving the Digital and AI roadmap across Client Onboarding, Fund Accounting, Tax and Regulatory Compliance
- →Re-engineered business processes (Level 1–3 mapping) for elimination, simplification, centralisation or automation
HGS — UAE / US / Global
- →Provide Strategic and advisory leadership across banking operations, regulatory compliance, and financial crime domains
- →Lead large-scale transformation initiatives, regulatory compliance programs, and operating model design for banking and financial services clients
Education, Awards & Recognition
Academic Credentials
Professional Doctorate in Global Leadership & Management
European International University (EIU), Paris
Executive Leadership Programme
INSEAD, Singapore
Delta Mu Delta International Academic Honor Society in Business
Lambda Sigma Chapter, University of Phoenix
Six Sigma Green Belt Certification
MBA — Finance (Gold Medalist ★)
Annamalai University, India
BA — English Literature
University of Madras, India
Honors & Recognition
Awarded for Exceptional Global Leadership & Strategic Transformation.
Media & Events
Public Appearances
SupTech & RegTech Innovation Summit
Keynote Speaker
Global Financial Services Leadership Forum
Panelist
Client Lifecycle Management World
Featured Speaker
Asia Banking & Finance Awards
Nominee
Women in Finance Leadership
Guest Speaker
EIU Paris Doctoral Convocation
Gold Medallist
Get In Touch
Say Hi, Let's Talk
Whether it's a speaking engagement, strategic advisory, collaboration, or media inquiry — Dr. Uma Jagadeesan is open to every conversation with purpose and precision.
Based in Singapore · Available for global engagements